Scott Hepburn

IT Infrastructure Manager

Email: Click Here

Location: Noblesville, IN

LinkedIn: @schepburn

Strengths

Technology Proficiency Learning Agility Process Improvement Communication Infrastructure Strategy Team Collaboration Leadership Goals Orientated

Work Experience

IT Infrastructure and Support Manager

N2 Company

06/2023 – Present

Noblesville, IN

  • Managing two teams, one consisting of three IT/App Support Specialists and one team of three S.R.E's
  • Decreased ticket response times by 25% and moved the SRE team to a waterfall sprint cycle with task and project tracking
  • Implemented a new platform for automated ticket workflows, change management, and asset management
  • Worked with the project management team to implement a SaaS app tracking platform to better manage license expenditure
  • Developed and enforced IT policies and procedures to ensure compliance with industry regulations and best practices
  • Continued use of the ITIL framework to strive for better processes, better client service, and increased efficiency
  • Managed the migration of critical production and staging systems to a new data center
  • Expanded monitoring platform capabilities to gain better insight on issues with datacenter and cloud infrastructure
  • Worked with the CTO to get better titles and pay for my team to align their skills with market value

Sr. IT Solutions Admin

Updater

04/2021 – 06/2023

Noblesville, IN

  • Migrated a HybridAD endpoint deployment into a pure AzureAD and Okta integrated solution to eliminate a legacy Windows AD system
  • Worked to drive automation and efficient IT helpdesk practices for a fast growing startup company through Okta optimizations, FreshService documentation and workflow integrations, and automated endpoint deployments
  • Provided operational and infrastructure support for a DevOps team with a primary focus on Linux admin and integration

Sr. Automation & Platform Engineer

Genesys

04/2019 – 03/2021

Indianapolis, IN

Identified areas within internal IT that needed assistance automating processes or required integrations that were outside their focus or skillset.

Areas of focus:

  • Designed and implemented a new endpoint deployment process and endpoint management architecture utilizing Intune/MS Endpoint Manager
  • Maintained and troubleshot the endpoint deployments and used feedback for further development
  • Developed application packages, certificate deployments, configuration profiles and policies in line with current IT Services and IT Security policies
  • Began development of integration of device inventory with the company's ServiceNOW instance
  • Designed test procedures and processes for new software packages to be deployed via Intune
  • Enabled dropship deployment of devices straight from device vendor to the end user with automated device setup
  • Began migration of devices from on-prem AD to AzureAD

Sr. Advanced Technical Support

AT&T

09/1999 – 04/2019

Noblesville, IN

Performed operational duties within a DevOps environment for the development and support of a cloud based telecom NFV vendor solution within AT&T's private OpenStack cloud environment.

Cloud NFV Operations:

  • OpenStack infrastructure engineering
  • Deployed and maintained a cloud based NFV solution utilizing MongoDB, REST API calls, Nagios monitoring platform, and infrastructure automation (IaC) via Ansible scripting
  • Linux VM configuration, deployment, and maintenance
  • BASH shell scripting for maintenance, monitoring, and automation purposes
  • HP Vertica DB infrastructure support
  • Cloud computing framework design and implementation on top of a custom OpenStack deployment
  • Windows Server configuration and administration within a specialized vendor defined environment
  • Planned, managed, and certified upgrades and new installs on a variety of hardware within VMWare and OpenStack cloud environments
  • Team lead in the areas of IP networking, Linux administration, Linux system design and file systems, Windows based administration activities, and VM/hardware performance analysis
  • Provided leadership and training within my group to prepare for upcoming new technologies
  • Participated within an Agile based development team for the design of new telecom applications

SS7/Telecom Operations:

  • Managed maintenance and upgrade projects on a clustered UNIX/Solaris server platform hosting telecom services and applications
  • Provided on-call support for AIN and SS7 platforms utilizing a ticketing system
  • Acted as primary support for IP networking and infrastructure on the Lucent AIN SCP platforms utilizing Solaris administration and Cisco skillsets
  • Application support on the Lucent AIN Service Control Point platform
  • Lead Solaris system administrator for the above platforms

Skills

IT Infrastructure

Support Management Professional
Endpoint Management Professional
Virtualized Environments Professional
Linux Administration Professional
Application Support Professional
DevOps Support Limited
Network Infrastructure Limited
AI Automation Tools Professional

Technology Leadership

Project Planning Professional
Project Management Professional
Team Mentoring Professional

Education

Electrical Engineering Technology | AS

Purdue University

West Lafayette, IN

Majored in Electrical Engineering technology with a minor in Computer Technology.

Hobbies & Interests

Coffee Roasting and Espresso
Homelab Configuration
US Travel - Working on all 50 states
3D Printing and Modeling
AI Experimentation